Refund Policy
Refund Policy for NVRvid.com
Last Updated: 3/31/2025
At NVRvid.com, we strive to provide our subscribers with exceptional service and access to our unique collection of dancehall videos. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.
1. Subscription Payments
Automatic Payments
- Our subscription service operates on an automatic renewal basis.
- Subscribers are charged at the beginning of each billing cycle (monthly, quarterly, or annually, depending on the subscription plan selected).
- You can cancel your subscription at any time through your account settings or by contacting our customer support team.
2. Refund Eligibility
New Subscriptions
- We offer a 7-day satisfaction guarantee for new subscribers.
- If you are not satisfied with our service within the first 7 days after your initial subscription payment, you may request a full refund.
- To request a refund during this period, please contact our customer support team at [Your Support Email] with your account details and reason for dissatisfaction.
Technical Issues
- If you experience persistent technical issues that significantly impair your ability to access or view our content, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion.
- Technical issues must be reported to our support team promptly, and you must cooperate with our attempts to resolve the issues.
Service Outages
- In the event of extended service outages (longer than 24 consecutive hours) that are within our control, we may offer partial refunds or subscription extensions at our discretion.
- Scheduled maintenance periods that are announced in advance do not qualify for refunds.
3. Non-Refundable Circumstances
The following circumstances are generally not eligible for refunds:
- Cancellations after the 7-day satisfaction guarantee period has expired
- Claims based on subjective dissatisfaction with content after the initial 7-day period
- Inability to access content due to issues with your internet connection, devices, or browsers
- Missed subscription renewals that were not canceled before the renewal date
- Subscriptions that have already been largely utilized (e.g., more than 50% of the subscription period has passed)
4. How to Request a Refund
To request a refund:
- Email our customer support team at [Your Support Email]
- Include your full name and the email address associated with your account
- Provide the date of payment and the subscription plan you purchased
- Explain the reason for your refund request
- Include any relevant details or documentation that supports your request
5. Refund Processing
- All approved refunds will be processed using the original payment method used for the purchase.
- Refund processing times vary depending on your payment provider:
- Credit/debit card refunds typically take 5-10 business days to appear on your statement
- PayPal refunds typically process within 3-5 business days
6. Subscription Cancellation
- Canceling your subscription will prevent future billing but does not automatically qualify you for a refund of previous charges.
- After cancellation, you will continue to have access to the subscription content until the end of your current billing period.
- To cancel your subscription:
- Log in to your NVRvid.com account
- Navigate to "Account Settings"
- Select "Manage Subscription"
- Click on "Cancel Subscription" and follow the prompts
7. Discretionary Refunds
We reserve the right to issue refunds at our sole discretion in exceptional circumstances not covered by this policy. Any such refunds will be handled on a case-by-case basis.
8. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: info@nrvid.com
- By phone: +15615982635
